Terms & Conditions

About these terms

These terms provide a general framework for website strategy, design, development and related services supplied by Vornwell. A project proposal, statement of work or written quote may include additional terms specific to a project. If there is a conflict, the project-specific written agreement will take priority.

Service scope

The agreed scope, deliverables, timetable and price will be set out in writing before work begins. Requests outside that scope may require a revised schedule and an additional fee. Unless specifically included, ongoing maintenance, hosting, copywriting, paid software, stock assets and third-party subscriptions are not part of the project price.

Client responsibilities

The client agrees to:

• Provide accurate content, feedback, access and approvals within agreed timescales.
• Confirm that supplied text, images, trademarks and other materials may lawfully be used.
• Review deliverables and report requested changes promptly.
• Maintain appropriate backups and account security after project handover.

Delays in receiving required material or approval may move the delivery date.

Fees and payment

Payment stages, due dates and accepted methods will be stated in the project quote or agreement. Unless agreed otherwise, deposits and payments for completed stages are non-refundable. Vornwell may pause work or withhold launch, source files or account transfer while an invoice is overdue.

Changes and cancellation

Material changes after approval may be quoted separately. If a client cancels a project, payment remains due for work completed, committed third-party costs and reserved time up to the cancellation date. Any specific cancellation arrangement in the project agreement will take priority.

Intellectual property

Once all project invoices are paid, the client receives the rights described in the written project agreement. Vornwell retains ownership of pre-existing tools, reusable code, processes and know-how. Third-party assets and software remain subject to their respective licences.

Third-party services

Hosting providers, domain registrars, payment services, plugins, analytics platforms and other third-party systems operate under their own terms. Vornwell is not responsible for outages, policy changes, price changes or failures caused by those services.

Warranties and liability

Vornwell will provide the services with reasonable care and skill. No guarantee is made about search rankings, advertising results, traffic, sales or conversion performance.

To the fullest extent permitted by law, Vornwell will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data or loss caused by third-party services. Vornwell's total liability relating to a project will not exceed the fees paid for the affected services. Nothing in these terms excludes liability that cannot lawfully be excluded.

Confidentiality

Each party will take reasonable care of confidential information received in connection with a project and will use it only for delivering or receiving the agreed services, unless disclosure is required by law.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, unless mandatory consumer law requires otherwise.

Contact

Questions about these terms can be sent to info@vornwell.com.